German speaking Customer Service Representative
- Location
- England, London
- Salary
- Up to £30000 per annum
- Posted
- 15 Jul 2020
- Closes
- 21 Jul 2020
- Ref
- FE 07/07
- Contact
- Frank Etman
- Job Title
- Customer Services
- Industry Sector
- Fashion
- Contract Type
- Contract
- Hours
- Full Time
Our client, a leading multinational fashion company, is currently looking for a German speaking Customer Service Representative to assist the company in maintaining its goal of World Class Customer Service on a 6 month fixed-term contract. You will be required to travel into the London office a few days a week for training, and remote working on the other days is optional.
Your responsibilities will include:
- Being the first point of contact for all customer queries, answering calls and emails in a timely and professional manner whilst utilising your German language skills
- Proactively dealing with any return and exchange issues
- Processing and tracking of orders
- Working alongside the sales team and other departments where needed
- Maintaining knowledge of products and keeping up to date with new products and promotions
About you:
In order to succeed in this role it is essential for you to have previous experience in dealing with a high volume of orders in a fast-paced environment. In this thrilling opportunity you will have the chance to progress within the company and be involved in a motivated and friendly multilingual team. If you have a keen interest in fashion and are fluent in German then this role could be the next stepping stone in your career that you are looking for!
Profile:
- Fluent in German and English, both written and spoken
- Solid experience providing customer support services, especially in a product support and/or order dispatch environment
- Experience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirement
- An interest in fashion, luxury or the retail industry is desirable
- Strong communication skills, able to work in a fast-paced environment dealing with a high volume of orders
- Bachelor's degree preferred
To apply, please send your CV in English and in Word format to Frank.
languagematters is acting as an employment agency in relation to this vacancy.
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